Privacy Policy

This Privacy Policy ("Policy") describes how p56com ("we," "us," "our," or "the Platform") collects, uses, stores, shares, and protects the personal information of individuals ("you," "your," or "Player") who access or use the p56com website, mobile interface, and all associated services (collectively, the "Services").

p56com is committed to protecting the privacy and security of your personal data in accordance with the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines, its Implementing Rules and Regulations, and all applicable issuances of the National Privacy Commission (NPC).

This Policy applies to all personal data collected through your use of p56com, whether you are a registered player, a visitor browsing the platform, or a person who contacts our support team. It covers data collected online through the website and any associated mobile interfaces.

p56com collects the following categories of personal data, depending on how you interact with the platform:

2.1 Registration and Identity Data

• Full legal name
• Date of birth (for age verification — you must be 21 or older)
• Residential address (including city, province, and postal code)
• Email address
• Mobile number
• Username and encrypted password
• Nationality and country of residence

2.2 Identity Verification (KYC) Data

• Government-issued identification documents (e.g., Philippine National ID, passport, driver's license, SSS/GSIS ID, PhilHealth ID, Voter's ID)
• Proof of address documents (e.g., utility bills, bank statements)
• Selfie or facial image for identity matching, where required
• Source of funds documentation, where required for large transactions

2.3 Financial and Transaction Data

• Deposit and withdrawal transaction records
• Payment method details (e.g., GCash account reference, PayMaya reference, BPI/BDO/Metrobank account details — stored in tokenized or masked form)
• Account balance history
• Bonus and promotion usage records

2.4 Gaming Activity Data

• Game session logs, including games played, wager amounts, and outcomes
• Betting history and patterns
• Responsible gaming tool usage (deposit limits, session limits, self-exclusion records)

2.5 Technical and Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser type
• Session timestamps and duration
• Cookie identifiers and similar tracking data (see Section 7)

2.6 Communications Data

• Records of your communications with p56com customer support
• Live chat transcripts
• Email correspondence
• Survey responses and feedback submissions

p56com collects personal data through the following means:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in promotions.
• Automatically: When you use the platform, we automatically collect technical data such as your IP address, device information, browser type, and session activity through cookies and similar technologies.
• From third-party payment providers: When you make a deposit or withdrawal via GCash, PayMaya, BPI, BDO, Metrobank, or other supported payment channels, we receive transaction confirmation data from those providers.
• From identity verification services: Where we use third-party KYC or identity verification providers to assist with document verification, we may receive verification results and associated data from those providers.
• From game providers: Third-party game providers integrated into the p56com platform may share game session data with us for the purposes of account management, dispute resolution, and responsible gaming monitoring.

p56com uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your p56com account, including processing your registration, verifying your identity, and managing your account settings.
• Service Delivery: To provide you with access to games, process deposits and withdrawals, apply bonuses and promotions, and deliver all other platform services.
• Identity Verification and KYC Compliance: To verify your identity and age (21+), comply with anti-money laundering (AML) obligations, and meet Know Your Customer (KYC) requirements under applicable Philippine regulations.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other illegal or prohibited conduct on the platform.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, enforce responsible gaming tools such as deposit limits and self-exclusion, and comply with responsible gaming obligations.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Legal and Regulatory Compliance: To comply with applicable Philippine laws, regulations, and lawful requests from regulatory authorities, including PAGCOR and the National Privacy Commission.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent or where we have a legitimate interest in doing so. You may opt out at any time.
• Platform Improvement: To analyze usage patterns, improve platform performance, and develop new features and services.

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, p56com processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and p56com — specifically, to operate your account, process transactions, and deliver the Services you have requested.
• Legal Obligation: Processing is required to comply with applicable legal and regulatory obligations, including AML/KYC requirements, age verification, and reporting obligations to regulatory authorities.
• Consent: For certain types of processing, such as marketing communications and the use of non-essential cookies, we rely on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Legitimate Interests: For purposes such as fraud prevention, platform security, and service improvement, where our legitimate interests are not overridden by your data protection rights.

p56com does not sell your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, and other payment service providers, for the purpose of processing your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and identity verification service providers who assist us in verifying your identity and age in compliance with regulatory requirements.
• Game Providers: Third-party game developers and providers whose games are integrated into the p56com platform, to the extent necessary for game delivery and dispute resolution.
• Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government agencies, where disclosure is required by law or regulation.
• Law Enforcement: Philippine law enforcement agencies, where disclosure is required pursuant to a lawful order, warrant, or legal process.
• IT and Security Service Providers: Third-party providers of hosting, cybersecurity, fraud detection, and platform infrastructure services, who process data on our behalf under strict data processing agreements.

All third parties with whom p56com shares personal data are required to handle that data in accordance with applicable data protection laws and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

p56com uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session security, and analyze platform usage. The following types of cookies are used:

• Essential Cookies: These are strictly necessary for the platform to function. They enable core features such as account login, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Functional Cookies: These remember your preferences and settings (such as language and display preferences) to provide a more personalized experience.
• Analytics Cookies: These help us understand how players use the platform by collecting aggregated, anonymized data about page visits, session duration, and feature usage. This data is used to improve the platform.
• Security Cookies: These are used to detect and prevent fraudulent activity, unauthorized access, and other security threats.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may prevent you from accessing certain features of the p56com platform. For more information on managing cookies in your browser, refer to your browser's help documentation.

p56com retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, subject to the following retention periods:

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with p56com's data disposal procedures. Where data is anonymized, it may be retained indefinitely for statistical and analytical purposes.

p56com implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and p56com's servers is encrypted using industry-standard SSL/TLS protocols.
• Encrypted Data Storage: Sensitive personal data, including passwords and payment references, is stored in encrypted form using strong cryptographic algorithms. Passwords are hashed and salted and are never stored in plain text.
• Access Controls: Access to personal data is restricted to authorized p56com personnel and service providers on a strict need-to-know basis. All access is logged and audited.
• Two-Factor Authentication: p56com supports two-factor authentication (2FA) for player accounts to provide an additional layer of login security.
• Regular Security Audits: p56com conducts regular internal and third-party security assessments, penetration testing, and vulnerability scans to identify and remediate security risks.
• Incident Response: p56com maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012.

While p56com takes all reasonable steps to protect your personal data, no security system is completely impenetrable. You are also responsible for maintaining the security of your own account credentials. Please refer to the Account Security section of our Terms & Conditions for your obligations in this regard.

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by p56com:

To exercise any of the above rights, please contact our Data Privacy Officer using the contact details provided in Section 14 of this Policy. We will respond to all verified requests within fifteen (15) business days, in accordance with the requirements of the Data Privacy Act of 2012.

p56com's Services are strictly intended for adults aged 21 years and older, in accordance with Philippine law governing casino-style gambling. p56com does not knowingly collect personal data from individuals under the age of 21.

If p56com becomes aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data in question to the extent permitted by law, and take appropriate steps to prevent further access by that individual.

If you are a parent or guardian and believe that your child under the age of 21 has registered on p56com or provided personal data to us, please contact our support team immediately so that we can take appropriate action.

The p56com platform integrates third-party services, including game providers, payment processors, and identity verification services. These third parties operate under their own privacy policies and data handling practices. p56com is not responsible for the privacy practices of third-party services.

Where p56com shares personal data with third-party service providers, we do so under data processing agreements that require those providers to:

• Process personal data only on p56com's documented instructions.
• Implement appropriate technical and organizational security measures.
• Not share personal data with any further third parties without p56com's prior written consent.
• Delete or return personal data upon termination of the service relationship.
• Comply with applicable data protection laws, including the Data Privacy Act of 2012.

p56com does not embed third-party social media plugins, advertising networks, or external tracking scripts on the platform that would allow third parties to collect your personal data without your knowledge.

p56com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or platform features. When material changes are made, we will notify registered players by email or through a prominent notice on the platform prior to the changes taking effect.

The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how p56com protects your personal data.

Your continued use of p56com following the effective date of any amendment to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree to the amended Policy, you must cease using the platform and may request account closure in accordance with our Terms & Conditions.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by p56com, please contact our Data Privacy Officer:

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 through the p56com platform
• Response Time: Privacy-related requests will be acknowledged within two (2) business days and resolved within fifteen (15) business days.

If you are not satisfied with our response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. Information on how to file a complaint with the NPC is available on the NPC's official website.